Part of the art of being a great listener is also being able to ask great questions. After all, it’s easier to listen attentively if the speaker is telling you what you want to know! I could put questions in 3 categories: the information question, the opinion question and the coaching question...

If you’ve done any training in communications, public speaking or presentations there’s a good chance that body language has been part of the programme.  For many years, like hundreds, if not thousands, of other trainers I’ve dutifully passed on the wisdom that our communication has three components – words, tone of voice and body language...

Having come to the end of a 20-day NLP Practitioner training recently I’ve been reflecting on the development of the individuals as they worked through the five-month journey. It’s a...

‘Am I bothered?’ asked another, much more famous, redhead.  The implication being that she’s not and it’s a good thing.  Being bothered is uncool. In that context, being bothered means...