Last time we spoke I talked about why you might want to make a plan for the day, in advance of the day. And I recommended to you that you do it the night before. Now I don't know whether you've been doing that or not, but one of the things people often say to me when they first start making a plan for the day is that actually they find it quite frustrating. Typically people say things like: "Well I made my plan and I went into work at 8.30. And by about half past 9 I'd strayed away from the plan because somebody wanted something that wasn't in my plan… So what's the point in planning if I can't actually stick to the plan?" It's a good question isn't it?