What do you do when someone apologises to you? Do you find it hard to know what to say or how to let go of your grudge? Let’s explore the options…
[Video] How to receive an apology
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Dianne Lowther
- The UK’s leading strategist on engaging the profitable brainpower on your payroll
- 30 years experience in learning and development
- Psychology graduate and licensed user of MBTI and TMS
- Certified Master Trainer of NLP with 23 years practice
- Author of ‘NLP for Work, the practical guide’
- Certified ‘Words that Change Minds’ LAB Profile Master Consultant/Trainer
- Specialist in leadership development
- Career background in retail and leisure
- Works mostly with Senior Executives, Leadership teams, HR and technical professionals